We demand the best from our products. This is to ensure that as a parent, you can feel secure knowing that you’ve chosen the best for your child. We have received a small number of complaints concerning Eco Feeding Spoon and Eco Baby Spoon & Fork, manufactured in 2019 or the previous year. These customers have reported their products breaking, producing small pieces that may present a risk of choking. We have therefore decided to recall the products, and recommend that any customers that have purchased these products send them back to us.
When you have filled out the form below, we will send you a shipping label. Don’t forget to enter what number of each product you will be returning. Once we have received your package, you will receive a refund according to the following terms:
If you bought your products at Herobility.com: We will give you a full refund for the affected products, or, if you’d prefer it, a personal gift card at Herobility.com equal to the total cost of the products plus free shipping on your next order.
If you bought your products at one of our retailers, whether online or in a physical store: We will give you a personal gift card at Herobility.com equal to the total cost of the products plus free shipping on your next order.
How do I know if my product has been recalled?
• If your product has a date stamp with the year of manufacture 2019 or earlier, it is covered by the recall.
• If your product does not have a date stamp at all, it will be covered by the recall.
• If your product has a date stamp with the year of manufacture 2020 or later, it is NOT covered by the recall.