FAQ

FAQ

Which teat should I choose to go with my bottle?

This chart shows which teat is suitable for your child, based on how old they are or what you’re using the bottle for:

S0+ months – Slow flow

Suitable for breast milk and formula

M2+ months – Medium flow

Suitable for breast milk and formula

L4+ months – Fast flow

Suitable for all types of fluid

XL6+ months – Extra fast flow

Suitable for thick liquids

 

My child doesn’t normally like feeding with a bottle. Why will the HeroBottle work any better?

Our teat is specially designed to resemble a mother’s breast. Have you heard of the hamburger grip? When a mother is breastfeeding, she can squeeze her breast, like a hamburger. The baby will get a better grip, and has an easier time eating. We know from experience that a lot of people who usually have problems getting their baby to make the transition from breast to bottle have had a lot of help from the HeroBottle. Thanks to the teat’s design, people are saying making that transition is easier than ever.

If your baby doesn’t care for the bottle, you can always use it as a storage container! The bottle has a wide opening, and the lid fits right on the bottle. It makes for a perfect container for snacks.

Get in touch and let us know how it goes!

 

What’s included with the HeroBottle?

Included with every HeroBottle is a HeroTeat (Size M for 240 ml, and size S for 140 ml), one HeroStorage, and a mixer lid, so you’ll get the whole package with all parts included. If you need an extra teat, you can buy 2-packs of four different sizes here on herobility.com.

 

Is there no bigger bottle available?

We’ve heard from a lot of customers that they want an even bigger bottle. Well, we have one in the works! Right now, it’s going through our intensive testing process, but soon it will be available for purchase. Sign up for our newsletter to be the first to know!

 

How do i sterilize my HeroBottle or HeroSippy?

We recommend sterilizing before the first use, just to be safe. The easiest way to do it is by disassembling all of the bottle’s parts and putting them in boiling water for about 5 minutes.

 

How do I sterilize my HeroPacifier?

We recommend sterilizing before first use, just to be safe. The easest way to do it is by using the protective cover that comes with your HeroPacifier. Fill the cover with water, put the pacifier back in the cover, and micrwave at 750 Watts for three minutes. You can also sterilize your HeroPacifier by putting it in biling water for five minutes, just like you do with your HeroBottle.

 

What safety tests do you perform?

Our products comply with the strict EU and US directives EN 14350/EN1400. We also perform our own tests to ensure quality, and use an external, independent testing institute. See more about their work at www.intertek.com.

 

How do I login to my account?
If you created an account previously, please select login at the top right-hand corner of the screen and enter your login details. This will be your email addresses and a password you’ve created.

If you haven’t yet created an account with us, just follow this instructions:

1.Click on Login, which can be found on the top right-hand corner of your screen.

  1. Enter your email address under ‘I am a new customer’ and click on ‘Next’. Please complete all fields marked with an asterisk *. As stated in our privacy policy, we do not forward your personal data to third parties.
  2. Once you’ve completed the registration, you will receive a confirmation email. We suggest that you check the information in this email carefully, making sure it is correct.

 

What countries do you ship to?

We currently ship worldwide.

 

Can I ship to a PO Box address?
Unfortunately, we cannot delivery to PO Box addresses, please provide a specific delivery address.

 

What should I do if I get the wrong product in my package?

Sometimes things get jumbled up, and rarely, you might mistakenly receive the wrong product. If it happens to you, contact us at [email protected], and we’ll make sure to send you the right products as fast as we can, free of charge.

 

What should I do if my product is faulty?

If you were to receive a product that doesn’t work like it should, we’ll replace it for you free of charge. Contact us at [email protected].

 

Can I return my order?
Our return policy lasts 14 days. If 14 days have gone by since you received your product, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item.

To complete your return, contact us at [email protected] with your order number.

NON-RETURNABLE ITEMS:
Gift cards

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)
We only replace items that are defective or damaged from factory or during transport. To exchange your defective product send us an email at [email protected] with your order number and you will get further instructions from our Customer Service Team how to proceed.

SHIPPING
To return your product, you should mail us at [email protected] with your order number to get further instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund and you have not paid for the return shipping costs, the cost will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping goods for a value over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

 

 

I’m interested in collaborating with you on social media, who do I contact?

We’re happy to hear that you like our products and want to collaborate with us!

Send an email to [email protected], so we can help you out. Remember to mention your user names so we can see your accounts.